Drive to funding faster! Enable a seamless digital experience for your clients from application to funding with up-to-the-moment insights on approvals and next steps. And empower your loan officers with visibility to manage the process with accountability and transparency.
Facilitate omnichannel speed-to-lead based on the highest probability of conversion and route leads to the appropriate loan officer to assist with the application. The same goes for referrals received from your business patterns and centers of influence.
Circumstances change and it’s important that you’re able to predict and adapt. Understand your clients’ needs based on life events and current products and services. Present the most relevant offers to drive multi-line customers during application intake and after initial funding.
Provide an intelligent agent experience to dramatically decrease new agent onboarding, improve average handle time and first-call resolution rates. Ultimately, provide consistency in servicing standards and improve customer satisfaction.
Drive a digital first customer experience for mortgage servicing and inquiries. Increase customer self service and case deflection while improving the quality of service and customer satisfaction. Agents see all interactions for a Customer 360 view of all servicing interactions.
Within the servicing teams, facilitate the conversion of refi opportunities and automatically direct customers to a pre-filled application. Drive recapture applications to Loan Officers for immediate processing and driving up customer customer satisfaction.
Newrez is a mortgage company that provides full service from origination through servicing. They’re dedicated to delivering exceptional lending options with an easy application process for both their customers and strategic business-to-business partnerships.
Newrez looked to invest in further digitizing their processes and enabling their teams to service the customer in the channel of their choice. The company chose Financial Services Cloud for Mortgage, MuleSoft, CRM Analytics, and Service Cloud to provide an intelligent experience across loan origination and servicing.
Newrez partnered with TechWise to design the end-to-end process for cross-functional collaboration and replatform to an omnichannel implementation with Financial Services Cloud.
Salesforce Financial Services Cloud provides real-time access to critical data, perceptibility into unique customer journeys, and meaningful insights at every stage of a customer's lifecycle.
As Salesforce platform consulting and technical experts, we combine CRM strategy, data science, and extensive Tableau implementation expertise to drive results on the Tableau platform for retail banks.
Our certified and experienced Snowflake consultants (i.e., SnowPros) — combined with our deep data science and retail banking expertise — enable you to use and optimize the power and flexibility of Snowflake’s data cloud for all your data needs.
Through Elevate, our Salesforce managed services offering, we help companies like yours get more value out of the Salesforce platform and related technologies.
We’re here to help you do more with your data — whether it’s advising you on your journey, implementing new technology, or elevating your existing solutions.
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